How do i unban my acct on imvu?

my husband acct on imvu was permanently banned from imvu for a product they said he submitted. which was passed by peer review. they banned him for 2wks. so he created another acct while he was on suspension from his acct. now just yesterday they permantely banned both acct. imvu states because his other acct is linked to the acct they banned they permantley banned both accts. what does my husband have to do. because we have spent thousands of dollars for this social site. he has submitted several help tickets but to no avail.